Procore experienced a critical incident on October 20, 2025 affecting 360 Reporting and Mobile - Android Application and 1 more component, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 07:51 AM UTC
Our engineering team is investigating Login issues. We are actively working towards a solution. Additional updates will be provided every 30 minutes, or as soon as new information becomes available.
- investigating Oct 20, 2025, 08:20 AM UTC
Our engineering teams are continuing to investigate the issues with Procore Login. We thank you for your patience as we work on this with top priority. An additional update will be posted in 30 minutes or as soon as new information becomes available.
- investigating Oct 20, 2025, 08:54 AM UTC
Our engineering teams are continuing to investigate the issues with Procore Login. We are also aware and investigating that impact extends to the Web and Mobile interfaces. We thank you for your patience as we work on this with top priority. An additional update will be posted in 30 minutes or as soon as new information becomes available.
- identified Oct 20, 2025, 09:27 AM UTC
Our engineering team has identified the cause of the issues impacting the Procore platform for Login and the Web Interface. We are awaiting resolution from a Vendor at this time, following their updates closely. An additional update will be provided at 3:00AM PT or as new information becomes available.
- monitoring Oct 20, 2025, 09:52 AM UTC
Our engineering team is monitoring recovery across the Procore Platform from our Vendor's solution to remediate incident impact. We are continuing to review the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.
- monitoring Oct 20, 2025, 11:10 AM UTC
Our engineering team continues to monitor recovery across the Procore Platform from our Vendor's solution to remediate impact. We are reviewing the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.
- investigating Oct 20, 2025, 12:05 PM UTC
Our engineering teams investigating degraded performance with the Procore application as we recover from this vendor issue. This is our top priority, and we will up date as soon as they come available.
- identified Oct 20, 2025, 12:20 PM UTC
Our engineering team has identified continued impact from the ongoing vendor issue. We are awaiting resolution from the Vendor at this time, following their updates closely.
- identified Oct 20, 2025, 01:27 PM UTC
At this time, users may be experiencing intermittent issues with login and navigating the Procore platform. We are awaiting resolution from the Vendor at this time, following their updates closely.
- identified Oct 20, 2025, 02:29 PM UTC
We are continuing to work with our public cloud provider to mitigate this issue with priority. We have been seeing partial operational success. We appreciate your patience and will continue to provide updates.
- identified Oct 20, 2025, 02:52 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 03:52 PM UTC
We're continuing to monitor this issue and have identified the cause is related to our public cloud provider issue that is actively being worked on. We appreciate your understanding and will provide update every hour or sooner.
- identified Oct 20, 2025, 04:42 PM UTC
Users may be experiencing intermittent login issues and/or degraded experience when navigating the Procore application. We're continuing to monitor and have identified the cause is related to a public cloud provider issue that is actively being worked on. Teams are actively engaged and we appreciate your understanding. We will provide an update within 60 minutes or as new information becomes available.
- identified Oct 20, 2025, 04:49 PM UTC
Users may be experiencing intermittent login issues and/or degraded experience when navigating the Procore application. We're continuing to monitor and have identified the cause is related to a public cloud provider issue that is actively being worked on. Teams are actively engaged and we appreciate your understanding. We will provide an update within 60 minutes or as new information becomes available.
- identified Oct 20, 2025, 05:48 PM UTC
Users may be experiencing intermittent login issues and/or degraded experience when navigating the Procore application via either Mobile or Web Interface. We're continuing to monitor and have identified the cause is related to a public cloud provider issue that is actively being worked on. Teams are actively engaged and we appreciate your understanding. We will provide an update within 60 minutes or as new information becomes available.
- identified Oct 20, 2025, 06:40 PM UTC
We are continuing to work with our public cloud provider to mitigate this issue with priority. We have been seeing partial operational success. We appreciate your patience and will continue to provide updates.
- identified Oct 20, 2025, 07:38 PM UTC
We are continuing to work with our public cloud provider to mitigate this issue with priority. We continue to see improvement in operational success. We appreciate your patience and will continue to provide updates.
- identified Oct 20, 2025, 08:21 PM UTC
Service is stabilizing across the Procore application due to ongoing recovery from our cloud provider. Thank you for your patience; we will continue to post updates.
- identified Oct 20, 2025, 10:38 PM UTC
We are continuing to work with our public cloud provider to mitigate this issue with priority. We have been seeing partial operational success. We appreciate your patience and will continue to provide updates.
- identified Oct 20, 2025, 11:38 PM UTC
Users may be experiencing intermittent login issues and/or degraded experience when navigating the Procore application via either Mobile or Web Interface. We're continuing to monitor and have identified the cause is related to a service provider issue that is actively being worked on. Teams are actively engaged and we appreciate your understanding. We will provide an update within 60 minutes or as new information becomes available.
- identified Oct 21, 2025, 12:48 AM UTC
While the application is available and navigable, users might encounter intermittent issues with accessing various features within the application from mobile and web interface. We're continuing to monitor and have identified the cause is related to a service provider issue that is actively being worked on. Teams are actively engaged and we appreciate your understanding. We will provide an update within 60 minutes or as new information becomes available.
- identified Oct 21, 2025, 03:39 AM UTC
While the application is available and navigable, users might encounter intermittent issues with accessing various features within the application from mobile and web interface. We're continuing to monitor and have identified the cause is related to a service provider issue that is actively being worked on. Teams are actively engaged and we appreciate your understanding.
- monitoring Oct 21, 2025, 11:45 AM UTC
All issues pertaining to our cloud service providers have been resolved and the application is navigable both via mobile and web interface We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.
- resolved Oct 21, 2025, 04:38 PM UTC
During the incident, users experienced intermittent issues accessing the application via mobile and web. All issues pertaining to our cloud service providers have been resolved and the application is navigable. Our engineering team has restored normal functionality, this incident has been resolved.