Procore experienced a minor incident on November 26, 2025 affecting PDF Generation, lasting 6d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 26, 2025, 03:29 AM UTC
Our engineering team has identified an issue in PDF services. This may be intermittently impacting multi-item exports, Budgets and PDF photo exports. Single item exports are not impacted at this time. We are currently working on a fix and understand this is impactful for our users. We appreciate your patience as we remediate the issue. Updates will be provided as new information becomes available.
- monitoring Nov 26, 2025, 05:19 AM UTC
Our engineering team has implemented a solution to remediate issues customers may have experienced with Multi-item exports, Budgets and PDF photo exports. Teams will continue to monitor overnight to ensure a complete resolution. Some Beta customers may still experience issues in Web Extracts during this period.
- monitoring Nov 26, 2025, 06:46 PM UTC
Overnight monitoring was successful and we have not seen issues with any PDF services since our initial fix was implemented yesterday. Teams will continue to monitor this through the week.
- resolved Dec 02, 2025, 03:34 PM UTC
This incident has been resolved.