Procore experienced a major incident on December 2, 2025 affecting Login and Web Interface, lasting 2h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 02, 2025, 05:26 PM UTC
Some users may be experiencing intermittent errors when accessing Procore. Procore engineers are investigating and are working to restore normal functionality as soon as possible.
- investigating Dec 02, 2025, 05:51 PM UTC
We are continuing to investigate a service interruption to the Procore platform. This may result in errors during login as well as intermittent error messages for users active in the platform.
- identified Dec 02, 2025, 06:04 PM UTC
Engineers are currently implementing a solution to mitigate the errors users are seeing during login and while navigating the platform.
- identified Dec 02, 2025, 06:59 PM UTC
We have implemented a solution and are observing improvements in system stability. Users should experience a reduction in errors while logging in and navigating the platform while we continue working to resolve the incident.
- monitoring Dec 02, 2025, 07:53 PM UTC
The implemented solution has successfully restored service stability. Users should now be able to log in and navigate the platform without errors. We will continue to monitor system performance closely to ensure full resolution.
- resolved Dec 02, 2025, 08:24 PM UTC
During the incident, users may have experienced errors when logging in to the web and mobile applications, as well as intermittent errors while using tools across the platform. We have resolved the issue and restored normal functionality to the systems.