Procore experienced a critical incident on December 5, 2025 affecting Web Interface, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2025, 09:06 AM UTC
Our engineering teams are investigating an issue causing some users to experience errors when navigating the system. We are working to resolve functionality as soon as possible.
- identified Dec 05, 2025, 09:14 AM UTC
Our engineering team has identified the cause of the issues impacting the Procore platform. We are awaiting resolution from the public cloud service provider at this time.
- monitoring Dec 05, 2025, 09:26 AM UTC
Our engineering team is monitoring the recovery of the Procore Platform following a fix implemented by our third-party cloud provider. We will continue to closely observe system performance to verify a complete resolution.
- resolved Dec 05, 2025, 09:40 AM UTC
We have confirmed that the fix implemented by our third-party cloud service provider has successfully restored full functionality to the Procore Platform. This incident is now resolved.