Procore experienced a critical incident on December 15, 2025 affecting Documents, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2025, 11:37 AM UTC
Our engineering team is investigating users being unable to access the Documents tool. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
- monitoring Dec 15, 2025, 12:03 PM UTC
Our engineering team has implemented a solution to remediate the inability to access the Documents tool. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.
- monitoring Dec 15, 2025, 12:14 PM UTC
The implemented solution has successfully restored service stability. Users should now be able to access the Documents tool. We will continue to monitor system performance closely to ensure full resolution.
- resolved Dec 15, 2025, 12:48 PM UTC
During the incident, users were unable to access the Documents Tool. Our engineering team has restored normal functionality, this incident has been resolved.