Procore experienced a major incident on February 27, 2026 affecting Account Onboarding, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 27, 2026, 12:13 AM UTC
Our engineering team is investigating an issue with new account creation. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
- identified Feb 27, 2026, 01:03 AM UTC
Our engineering team has identified the cause of issues with account creation, and are actively working towards resolution. Additional updates will be provided as new information becomes available.
- monitoring Feb 27, 2026, 01:50 AM UTC
Our engineering team has implemented a solution and account creation is available. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.
- resolved Feb 27, 2026, 02:02 AM UTC
Our engineering team has restored normal functionality, this incident has been resolved.