Prisma Data incident

Issue Starting New Query Engines in AP South East

Minor Resolved View vendor source →

Prisma Data experienced a minor incident on September 24, 2025 affecting Prisma Accelerate and Prisma Postgres, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 07:34 AM UTC
Resolved
Sep 24, 2025, 10:41 AM UTC
Duration
3h 7m
Detected by Pingoru
Sep 24, 2025, 07:34 AM UTC

Affected components

Prisma AcceleratePrisma Postgres

Update timeline

  1. investigating Sep 24, 2025, 07:34 AM UTC

    Description: We are investigating an issue affecting AP South East in starting new query engines. Active query engines remain operational. Affected users: AP South East Root cause: Currently unknown Workarounds: None identified

  2. monitoring Sep 24, 2025, 07:38 AM UTC

    Errors creating query engines have come down; queries continue to execute as expected. We are keeping the status page open while we investigate the root cause and monitor the issue.

  3. resolved Sep 24, 2025, 10:41 AM UTC

    This incident has been resolved. The incident lasted 20 minutes and had minor impact on users in AP South East when creating new query engines.