Primer incident
Elevated errors on 3DS transactions for Commonwealth Bank of Australia
Primer experienced a minor incident on January 29, 2026 affecting Primer 3DS, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2026, 11:51 AM UTC
Status: Investigating We are experiencing issues with 3DS transactions for Commonwealth Bank of Australia issued cards. This issue is external to Primer, and we are actively monitoring the situation. We will provide further details as they become available. Affected components Primer 3DS (Degraded performance)
- identified Jan 29, 2026, 12:02 PM UTC
Status: Identified We have identified the cause of the issue as being with Commonwealth Bank of Australia and external to Primer. We are actively monitoring the situation. Affected components Primer 3DS (Degraded performance)
- monitoring Jan 29, 2026, 12:28 PM UTC
Status: Monitoring The authorization rate for 3DS payments with Commonwealth Bank of Australia issued cards has recovered. We will continue to monitor the situation. Affected components Primer 3DS (Operational)
- resolved Jan 29, 2026, 12:42 PM UTC
Status: Resolved We have monitored the situation, and all services are operating within normal levels. Affected components Primer 3DS (Operational)