Primer incident

Degraded Performance on GET Payments Endpoints and Dashboard

Minor Resolved View vendor source →

Primer experienced a minor incident on March 25, 2026 affecting Payments API and Primer Dashboard, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2026, 05:21 AM UTC
Resolved
Mar 25, 2026, 05:21 AM UTC
Duration
—
Detected by Pingoru
Mar 25, 2026, 05:21 AM UTC

Affected components

Payments APIPrimer Dashboard

Update timeline

  1. investigating Mar 25, 2026, 04:39 AM UTC

    Status: Investigating We are experiencing issues with latency on GET payments endpoint and payment list on Dashboard. We will provide further details as it becomes available. Payment processing is not being impacted. Affected components Primer Dashboard (Degraded performance) Payments API (Degraded performance)

  2. monitoring Mar 25, 2026, 05:14 AM UTC

    Status: Monitoring We have fixed the issue, and GET payments endpoint and payment list on Dashboard latency is no longer impacted. We continue to monitor it and will provide another update, shortly. Affected components Primer Dashboard (Operational) Payments API (Operational)

  3. resolved Mar 25, 2026, 05:21 AM UTC

    Status: Resolved All services are within normal levels. Affected components Primer Dashboard (Operational) Payments API (Operational)