PreVeil incident

Admin Console user list fails to populate

Resolved after 1 hour 42 minutes, affecting Admin Console, on July 15, 2020.

monitoring Jul 15, 2020, 04:11 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 15, 2020, 02:48 PM UTC
Resolved
Jul 15, 2020, 04:30 PM UTC
Duration
1h 42m
Detected by Pingoru
Jul 15, 2020, 02:48 PM UTC

Affected components

Admin Console

Update timeline

  1. identified Jul 15, 2020, 02:48 PM UTC

    We have received reports of an issue affecting the Admin Console in which the Users list fails to populate. The root cause has been identified, and we are working on implementing a fix.

  2. monitoring Jul 15, 2020, 04:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 15, 2020, 04:30 PM UTC

    The incident has been resolved.

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