PreVeil Outage History

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PreVeil had 5 outages in the last 2 years totaling 21h 29m of downtime, averaging 0.2 incidents per month.

There were 5 PreVeil outages since October 20, 2025 totaling 21h 29m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.preveil.com

Major August 14, 2026

Slowness and intermittent issues with Mail and Drive

Detected by Pingoru
Aug 14, 2026, 03:48 PM UTC
Resolved
Aug 14, 2026, 07:10 PM UTC
Duration
3h 21m
Affected: BackendAWS ec2-us-east-1
Timeline · 4 updates
  1. investigating Aug 14, 2026, 03:48 PM UTC

    We are currently investigating reports of slowness and intermittent issues on our backend infrastructure across services like Mail and Drive.

  2. identified Aug 14, 2026, 04:17 PM UTC

    The root cause issue has been identified and the team is working towards resolution.

  3. identified Aug 14, 2026, 04:46 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Aug 14, 2026, 07:10 PM UTC

    The fix has been deployed and monitored. The incident is now resolved.

Read the full incident report →

Minor April 17, 2026

Backend performance and reachability issues

Detected by Pingoru
Apr 17, 2026, 07:06 PM UTC
Resolved
Apr 17, 2026, 08:59 PM UTC
Duration
1h 53m
Affected: BackendAdmin ConsoleDriveFindersyncGmail PluginKey MenuMailOutlook Add-inUpdater/installer
Timeline · 2 updates
  1. investigating Apr 17, 2026, 07:06 PM UTC

    Some customers are reporting backend connectivity failures or slowness. Initial analysis shows that some components on the backend are experiencing heavy loads. We are actively investigating the issue and will provide updates here.

  2. resolved Apr 17, 2026, 08:59 PM UTC

    The backend issues have been fixed and performance should be back to normal.

Read the full incident report →

Critical March 13, 2026

PreVeil email services may not work for people accessing emails via Outlook, Mac mail and other MUAs

Detected by Pingoru
Mar 13, 2026, 02:59 PM UTC
Resolved
Mar 13, 2026, 05:21 PM UTC
Duration
2h 21m
Affected: MailOutlook Add-in
Timeline · 2 updates
  1. investigating Mar 13, 2026, 02:59 PM UTC

    The issue impacts people using the Preveil mail via an MUA using out IMAP/SMTP services. Root cause and fix are actively being worked on.

  2. resolved Mar 13, 2026, 05:21 PM UTC

    A fix has been deployed and all services are fully operational

Read the full incident report →

Notice November 19, 2025

API slowness

Detected by Pingoru
Nov 19, 2025, 10:04 PM UTC
Resolved
Nov 20, 2025, 03:54 AM UTC
Duration
5h 49m
Affected: Android AppBackendAdmin ConsoleiOS AppDriveWeb PreVeilKey MenuMail
Timeline · 2 updates
  1. investigating Nov 19, 2025, 10:04 PM UTC

    We are investigating an intermittent increase latency on our main backend API service. All file sharing, email and admin capabilities are affected and some API request might be slower than usual.

  2. resolved Nov 20, 2025, 03:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

AWS outage

Detected by Pingoru
Oct 20, 2025, 03:25 PM UTC
Resolved
Oct 20, 2025, 11:28 PM UTC
Duration
8h 3m
Affected: Android AppBackendAdmin ConsoleiOS AppDriveWeb PreVeilMail
Timeline · 4 updates

Read the full incident report →