PreVeil incident

Slowness and intermittent issues with Mail and Drive

Major Resolved View vendor source →

PreVeil experienced a major incident on August 14, 2026 affecting Backend and AWS ec2-us-east-1, lasting 3h 21m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2026, 03:48 PM UTC
Resolved
Aug 14, 2026, 07:10 PM UTC
Duration
3h 21m
Detected by Pingoru
Aug 14, 2026, 03:48 PM UTC

Affected components

BackendAWS ec2-us-east-1

Update timeline

  1. investigating Aug 14, 2026, 03:48 PM UTC

    We are currently investigating reports of slowness and intermittent issues on our backend infrastructure across services like Mail and Drive.

  2. identified Aug 14, 2026, 04:17 PM UTC

    The root cause issue has been identified and the team is working towards resolution.

  3. identified Aug 14, 2026, 04:46 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Aug 14, 2026, 07:10 PM UTC

    The fix has been deployed and monitored. The incident is now resolved.