Practice Fusion incident
EHR is online but some users may experience issues with Lab ordering/results, Flowsheets, and CDS alerts
Practice Fusion experienced a minor incident on April 3, 2025 affecting Laboratory & Radiology, lasting 11h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 03, 2025, 03:11 PM UTC
We are aware of an issue impacting Lab ordering, Timeline events, and CDS alerts. We are working to resolve the issue as soon as possible.
- investigating Apr 03, 2025, 03:52 PM UTC
We are continuing to investigate the issue.
- investigating Apr 03, 2025, 04:38 PM UTC
We are continuing to investigate the issue.
- investigating Apr 03, 2025, 05:44 PM UTC
We are continuing to investigate the issue.
- identified Apr 03, 2025, 07:08 PM UTC
A partial fix has been implemented and EHR performance is improved. We are continuing to investigate remaining issues impacting Lab ordering and results, CDS Alerts, and Flowsheets. Please note that some CDS Alerts may not display accurately or may be missing entirely until additional fixes are implemented.
- monitoring Apr 04, 2025, 12:32 AM UTC
A fix has been implemented and the EHR system is now operating with improved performance. Most previously reported issues have been resolved, including, CDS Alerts and Flowsheets. Lab orders/results are processing but experiencing a queue. Please anticipate delays as the system works through the current volume. All other functionality has been restored and is performing as expected. Thank you for your patience during this resolution process
- resolved Apr 04, 2025, 02:15 AM UTC
This incident has been resolved.