Practice Fusion experienced a minor incident on April 9, 2025 affecting Partner Services, lasting 1h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Partner Services
Update timeline
- investigating Apr 09, 2025, 03:18 PM UTC
Updox is experiencing a disruption in service. Users may not be able to access the application. We apologize for the inconvenience and will post updates as we learn more.
- identified Apr 09, 2025, 03:52 PM UTC
Updox has determined the cause of the service interruption and is working on a resolution. We apologize for the inconvenience and will post updates as we learn more.
- monitoring Apr 09, 2025, 04:48 PM UTC
Updox has implemented fixes to restore operations to normal and is monitoring. Thank you for your patience. We will post updates as we learn more.
- monitoring Apr 09, 2025, 05:04 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 09, 2025, 05:17 PM UTC
This incident has been resolved.