PPRO incident
[External] Credit Card - Colombia | | Resolved Partial Service Degradation
Resolved after 19 minutes, affecting Credit Card - Colombia, on July 24, 2026.
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.
Affected components
Update timeline
- identified Jul 24, 2026, 07:35 PM UTC
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
- monitoring Jul 24, 2026, 07:37 PM UTC
The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Credit Card - Colombia extensively to ensure that performance remains stable before we formally conclude this incident.
- resolved Jul 24, 2026, 07:55 PM UTC
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.
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