PPRO incident

[External] Test ITSM | | Resolved Severe Service Degradation

Critical Resolved View vendor source →

PPRO experienced a critical incident on July 16, 2026, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 05:57 PM UTC
Resolved
Jul 16, 2026, 06:07 PM UTC
Duration
10m
Detected by Pingoru
Jul 16, 2026, 05:57 PM UTC

Update timeline

  1. identified Jul 16, 2026, 05:57 PM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  2. monitoring Jul 16, 2026, 06:05 PM UTC

    The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Test ITSM extensively to ensure that performance remains stable before we formally conclude this incident.

  3. resolved Jul 16, 2026, 06:07 PM UTC

    The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.