PPRO incident

[External] eps | BAWAG P.S.K. Bank | Resolved Partial Service Degradation

Resolved after 25 minutes, affecting eps, on November 5, 2026.

resolved Nov 05, 2026, 03:17 PM UTC

The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.

Started
Nov 05, 2026, 02:51 PM UTC
Resolved
Nov 05, 2026, 03:17 PM UTC
Duration
25m
Detected by Pingoru
Nov 05, 2026, 02:51 PM UTC

Affected components

eps

Update timeline

  1. investigating Nov 05, 2026, 02:51 PM UTC

    The PPRO monitoring system has identified a Partial Service Degradation affecting eps. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

  2. identified Nov 05, 2026, 02:57 PM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  3. monitoring Nov 05, 2026, 02:59 PM UTC

    The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of eps extensively to ensure that performance remains stable before we formally conclude this incident.

  4. resolved Nov 05, 2026, 03:17 PM UTC

    The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.

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