PPRO incident

iDeal | ABN AMRO, ASN Bank | Resolved Partial Service Degradation

Major Resolved View vendor source →

PPRO experienced a major incident on September 13, 2026, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2026, 01:47 AM UTC
Resolved
Sep 13, 2026, 04:10 AM UTC
Duration
2h 23m
Detected by Pingoru
Sep 13, 2026, 01:47 AM UTC

Update timeline

  1. investigating Sep 13, 2026, 01:47 AM UTC

    The PPRO monitoring system has identified a Partial Service Degradation affecting iDeal. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

  2. identified Sep 13, 2026, 02:53 AM UTC

    This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled.

  3. monitoring Sep 13, 2026, 02:55 AM UTC

    The service degradation affecting iDeal has reportedly been resolved. We are currently monitoring the recovery of iDeal extensively to ensure that performance remains stable before we formally conclude this incident.

  4. resolved Sep 13, 2026, 04:10 AM UTC

    The service degradation affecting iDeal has been fully resolved by the PPRO engineering team. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.