PowerSchool incident
Multiple PS products - Users are unable to log into application via MFA due to ongoing Microsoft 365 outage
PowerSchool experienced a major incident on January 22, 2026 affecting SchoolMessenger Communicate and Attendance Support, lasting 14h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 22, 2026, 08:41 PM UTC
We are investigating the report for multiple PowerSchool products currently experiencing issues with users being unable to log in using MFA and delay in mail delivery. We are actively investigating the issue and coordinating with our third-party vendor to mitigate the impact. We will continue to provide regular updates as we progress towards a resolution.
- investigating Jan 22, 2026, 09:14 PM UTC
We are continuing to investigate this issue.
- identified Jan 22, 2026, 09:19 PM UTC
The cause of the issue has been identified by the vendor. We are actively coordinating with our vendor as they are in the process of implementing a resolution. We will continue to share updates as they become available.
- monitoring Jan 23, 2026, 06:07 AM UTC
A fix has been deployed by our Vendor to address the issues impacting users being unable to log in using MFA and delay in mail delivery. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- resolved Jan 23, 2026, 10:57 AM UTC
The issue has been resolved. All services are functional now, and this incident has been closed.