PowerSchool incident

Atrieve - unable to log in and experiencing performance issues

Major Ongoing View vendor source →

PowerSchool is currently experiencing a major incident affecting HOST03 and HOST08 and 1 more component, which began 3h ago. The vendor's full update timeline is below.

Started
May 13, 2026, 04:08 PM UTC
Resolved
Ongoing
Duration
● 2h 58m
Detected by Pingoru
May 13, 2026, 04:08 PM UTC

Affected components

HOST03HOST08HOST11HOST31HOST37

Update timeline

  1. investigating May 13, 2026, 04:08 PM UTC

    We are currently investigating reports of users being unable to log in to Atrieve and experiencing performance issues. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

  2. identified May 13, 2026, 06:06 PM UTC

    The cause of the issue within Atrieve has been identified. We have identified that the issue is related to a regional internet service provider. Our team is actively monitoring the situation, and we will provide further updates as more information becomes available.