PortKey incident

UI Features Disabled for Some Accounts

Resolved after 48 minutes, affecting Portkey (Saas Control Plane), on November 10, 2026.

resolved Nov 10, 2026, 05:48 PM UTC

The UI Features are back to normal. Please reach out if you still face challenges.

Started
Nov 10, 2026, 05:00 PM UTC
Resolved
Nov 10, 2026, 05:48 PM UTC
Duration
48m
Detected by Pingoru
Nov 10, 2026, 05:00 PM UTC

Affected components

Portkey (Saas Control Plane)

Update timeline

  1. investigating Nov 10, 2026, 05:00 PM UTC

    We've identified that some feature flags may be missing from the UI for paid customers. We're reviewing this internally.

  2. investigating Nov 10, 2026, 05:21 PM UTC

    We've identified the root cause as an internal job being run. The UI should return to normal very soon.

  3. investigating Nov 10, 2026, 05:32 PM UTC

    The UI change has been rolled out and the UI should be coming back to normal now. We're monitoring and will update once this is complete.

  4. resolved Nov 10, 2026, 05:48 PM UTC

    The UI Features are back to normal. Please reach out if you still face challenges.

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