PortKey Outage History
PortKey is up right nowPingoru has recorded 26 incidents for PortKey: 14 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 2 of 720 (0%) |
| May 2026 | 3 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 2 | 3 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 521 (0%) |
Incidents, newest first
Minor August 19, 2026 Control Plane Slowness 2h 10m Portkey (Saas Control Plane), Portkey (AI Gateway), Portkey (Saas Control Plane), Portkey (AI Gateway)
Started Aug 19, 2026, 10:00 AM UTC· resolved Aug 19, 2026, 12:10 PM UTC
- investigating Aug 19, 2026, 10:00 AM UTC
We're seeing control plane slowness and dashboard failures. Data plane queries to control plane (for non-cached queries) were failling intermittently.
- resolved Aug 19, 2026, 12:10 PM UTC
We've resolved the issue, and are monitoring now
Minor August 14, 2026 JWKS URLs Inaccessible 40m Portkey (Saas Control Plane), Portkey (AI Gateway), Portkey (Saas Control Plane), Portkey (AI Gateway)
Started Aug 14, 2026, 01:50 PM UTC· resolved Aug 14, 2026, 02:30 PM UTC
- investigating Aug 14, 2026, 01:50 PM UTC
Some JWKS URLs are inaccessible from the Management plane infrastructure. The team is working to identify the root cause.
- resolved Aug 14, 2026, 02:30 PM UTC
All services are up, we're monitoring and will publish an analysis soon.
Minor May 8, 2026 Saas Control Plane recovered –
Started May 08, 2026, 10:29 AM UTC· resolved May 08, 2026, 10:29 AM UTC
No vendor updates were posted for this incident.
Minor April 30, 2026 Brief degradation in budget-related API functionality 1h 40m Portkey (Saas Control Plane), Portkey (Saas Control Plane)
Started Apr 30, 2026, 06:20 AM UTC· resolved Apr 30, 2026, 08:00 AM UTC
- investigating Apr 30, 2026, 06:20 AM UTC
An upstream code change caused a brief degradation in Portkey’s budget-related API functionality. During this window, requests depending on budget evaluation or enforcement may have experienced unexpected behavior. Core API routing remained operational, and Logs were not affected. The change has been identified and mitigated. We are continuing to monitor API behavior to ensure full stability.
- resolved Apr 30, 2026, 08:00 AM UTC
The brief degradation affecting budget-related API functionality has been resolved. The issue was caused by an upstream code change and affected requests relying on budget evaluation or enforcement. Core API routing remained available throughout, and Logs were not affected. We have mitigated the change, verified recovery, and will continue monitoring to ensure stability.
Minor March 5, 2026 Resolved: Sign-in Issue (Jan 20, 9:50 AM - 10:45 AM UTC) 54m Portkey (AI Gateway), Portkey (AI Gateway)
Started Mar 05, 2026, 09:51 AM UTC· resolved Mar 05, 2026, 10:45 AM UTC
- investigating Mar 05, 2026, 09:51 AM UTC
We had a brief authentication issue on the control plane today. What happened: Between 9:50 AM - 10:45 AM UTC users who had signed out couldn't sign back in using email + password. New signups were also affected during this window. SSO and other auth methods continued to work normally.
- resolved Mar 05, 2026, 10:45 AM UTC
Current status: Fully resolved. Email/password auth and signups are working as expected.
Minor January 20, 2026 Dashboard and Control Plane API Degraded Performance 1h 15m Portkey (AI Gateway), Portkey (AI Gateway)
Started Jan 20, 2026, 08:53 PM UTC· resolved Jan 20, 2026, 10:08 PM UTC
- investigating Jan 20, 2026, 08:53 PM UTC
We experienced degraded performance affecting the Portkey Dashboard and Prompt Render API between 2:23 AM - 3:38 AM IST on January 22, 2026. Impact: Dashboard timeouts and slow loading for some users. The Prompt Render API experienced intermittent failures. What is NOT affected: The AI Gateway remained fully operational throughout. All inference requests and model calls continued to work normally with no failures.
- resolved Jan 20, 2026, 10:08 PM UTC
Dashboard and /prompt/render APIs are up now. Root cause: An unusually high volume of SCIM provisioning updates created unexpected load on our control plane database. Resolution: The issue has been resolved and all services are operating normally. We are implementing additional rate limiting and scaling measures to prevent similar occurrences.
Minor January 15, 2026 Logs Visibility Issue (Jan 15-17) 23h 36m Portkey (AI Gateway), Portkey (AI Gateway)
Started Jan 15, 2026, 08:54 AM UTC· resolved Jan 16, 2026, 08:30 AM UTC
- investigating Jan 15, 2026, 08:54 AM UTC
A code update introduced a new metric that occasionally resulted in failed Clickhouse inserts, causing logs to not appear in the UI.
- resolved Jan 16, 2026, 08:30 AM UTC
Logs are working as expected now.
Major November 18, 2025 Service Outage 2h 31m Portkey (Saas Control Plane), Portkey (AI Gateway), Portkey (Saas Control Plane), Portkey (AI Gateway)
Started Nov 18, 2025, 11:29 AM UTC· resolved Nov 18, 2025, 02:00 PM UTC
- investigating Nov 18, 2025, 11:29 AM UTC
Portkey is impacted by the global Cloudflare outage. SaaS Gateway and the control plane are facing intermittent failures. We are actively investigating the issue and working to get the system back up.
- resolved Nov 18, 2025, 02:00 PM UTC
Service is back up now.
Minor July 22, 2025 Cache Collision (Now Resolved) – Portkey (Saas Control Plane)
Started Jul 22, 2025, 11:32 PM UTC· resolved Jul 22, 2025, 11:32 PM UTC
- resolved Jul 22, 2025, 11:32 PM UTC
While working to fix some caching issues yesterday, we inadvertently introduced a bug that caused erroneous cache collisions. This issue may have affected your requests that had cache enabled. If you were using different metadata or cache namespaces, your requests were properly isolated and unaffected from this bug. Please Note: - The collisions did not happen between cache partitions - The collisions did not happen across accounts The issue has been fully reverted as of Jul 23, 2025 3:23 UTC. Our team is actively monitoring the system to ensure stability. We are sorry for this!
Major June 12, 2025 Broad Service Outage 2h 14m Portkey (Saas Control Plane), Portkey (AI Gateway)
Started Jun 12, 2025, 06:20 PM UTC· resolved Jun 12, 2025, 08:34 PM UTC
- investigating Jun 12, 2025, 06:20 PM UTC
We wish it was April 1st, but the internet is just not feeling it today. We're experiencing an outage on the UI due to an ongoing outage with GCE and Firebase. The AI gateway requests are also experiencing increased latencies due to cloudflare outages. We're continuously monitoring our services and working to get them back soon.
- resolved Jun 12, 2025, 08:34 PM UTC
Latencies have reduced significantly and services seem up. We're continuing to monitor services and requests. Please reach out on Discord or [email protected] if you're facing issues.
Major March 13, 2025 Saas Control Plane is down 22s Portkey (Saas Control Plane)
Started Mar 13, 2025, 08:10 PM UTC· resolved Mar 13, 2025, 08:10 PM UTC
- investigating Mar 13, 2025, 08:10 PM UTC
API went down.
- resolved Mar 13, 2025, 08:10 PM UTC
API recovered.
Major October 26, 2024 API is down 26s Portkey (Saas Control Plane)
Started Oct 26, 2024, 10:48 PM UTC· resolved Oct 26, 2024, 10:49 PM UTC
- investigating Oct 26, 2024, 10:48 PM UTC
API went down.
- resolved Oct 26, 2024, 10:49 PM UTC
API recovered.