PortKey incident

Logs Visibility Issue (Jan ...

Minor Resolved View vendor source →

PortKey experienced a minor incident on January 15, 2026 affecting Portkey (SaaS Control Plane), lasting 23h 36m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2026, 08:54 AM UTC
Resolved
Jan 16, 2026, 08:30 AM UTC
Duration
23h 36m
Detected by Pingoru
Jan 15, 2026, 08:54 AM UTC

Affected components

Portkey (SaaS Control Plane)

Update timeline

  1. investigating Jan 15, 2026, 08:54 AM UTC

    A code update introduced a new metric that occasionally resulted in failed Clickhouse inserts, causing logs to not appear in the UI.

  2. resolved Jan 16, 2026, 08:30 AM UTC

    Logs are working as expected now.