PortKey experienced a minor incident on January 15, 2026 affecting Portkey (AI Gateway) and Portkey (AI Gateway), lasting 23h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Portkey (AI Gateway)Portkey (AI Gateway)
Update timeline
- investigating Jan 15, 2026, 08:54 AM UTC
A code update introduced a new metric that occasionally resulted in failed Clickhouse inserts, causing logs to not appear in the UI.
- resolved Jan 16, 2026, 08:30 AM UTC
Logs are working as expected now.