PortKey incident

Service Outage

Major Resolved View vendor source →

PortKey experienced a major incident on November 18, 2025 affecting Portkey (Saas Control Plane) and Portkey (AI Gateway), lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 11:29 AM UTC
Resolved
Nov 18, 2025, 02:00 PM UTC
Duration
2h 31m
Detected by Pingoru
Nov 18, 2025, 11:29 AM UTC

Affected components

Portkey (Saas Control Plane)Portkey (AI Gateway)

Update timeline

  1. investigating Nov 18, 2025, 11:29 AM UTC

    Portkey is impacted by the global Cloudflare outage. SaaS Gateway and the control plane are facing intermittent failures. We are actively investigating the issue and working to get the system back up.

  2. resolved Nov 18, 2025, 02:00 PM UTC

    Service is back up now.