Polar Outage History
Polar is up right nowPingoru has recorded 49 incidents for Polar: 10 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 2 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 9 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 50 of 720 (7%) |
| October 2026 | 0 | 0 of 517 (0%) |
Incidents, newest first
Minor September 15, 2026 Data Export Issue Affecting Some Customers 2d 1h account.polar.com
Started Sep 15, 2026, 08:51 AM UTC· resolved Sep 17, 2026, 10:39 AM UTC
- identified Sep 15, 2026, 08:51 AM UTC
Some customers are currently unable to export their data from account.polar.com. Affected users do not receive the download email, and their export request remains in a pending state. We have identified the issue and are working to restore the service as quickly as possible. We will provide an update here once the issue has been resolved. We apologize for the inconvenience and appreciate your patience.
- resolved Sep 17, 2026, 10:39 AM UTC
This incident has been resolved.
Critical July 19, 2026 MyFitnessPal data transfer issues 3h 13m Data transfer to MyFitnessPal
Started Jul 19, 2026, 04:29 PM UTC· resolved Jul 19, 2026, 07:42 PM UTC
- identified Jul 19, 2026, 04:29 PM UTC
We are experiencing data transfer issues between Polar Flow and MyFitnessPal. Data synchronization may be slower than normal or fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.
- resolved Jul 19, 2026, 07:42 PM UTC
This incident has been resolved.
Critical July 16, 2026 All Polar online services down 5h 31m Polar Flow web service, Polar Flow mobile application, Polar Beat mobile application, account.polar.com and 11 more
Started Jul 16, 2026, 08:17 AM UTC· resolved Jul 16, 2026, 01:48 PM UTC
- investigating Jul 16, 2026, 08:17 AM UTC
Unfortunately all of our online services are down at the moment. We are actively working on resolving the issue and will post an update as soon as we have more news to share. All data is safe. Polar.com and support.polar.com continue to work normally, as does web store.
- monitoring Jul 16, 2026, 11:48 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 16, 2026, 12:10 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 16, 2026, 01:48 PM UTC
This incident has been resolved.
Critical May 19, 2026 Polar web shops: add to shopping cart link is not working 1h 23m Polar webstore
Started May 19, 2026, 09:25 AM UTC· resolved May 19, 2026, 10:48 AM UTC
- investigating May 19, 2026, 09:25 AM UTC
We are currently investigating this issue.
- resolved May 19, 2026, 10:48 AM UTC
Polar webstore is back up again and it is possible to make purchases. Apologies for the inconvenience the downtime may have caused you.
Major April 12, 2026 Strava data transfer issues 1h 34m Data transfer to Strava
Started Apr 12, 2026, 06:05 PM UTC· resolved Apr 12, 2026, 07:39 PM UTC
- investigating Apr 12, 2026, 06:05 PM UTC
We are experiencing data transfer issues between Polar Flow and Strava. Data synchronization may be slower than normal or fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.
- resolved Apr 12, 2026, 07:39 PM UTC
Issue over and data transfer works normally
Minor February 27, 2026 Flow app Android 7.35.0 activity data synchronization issue 13d 1h Polar Flow mobile application
Started Feb 27, 2026, 07:46 AM UTC· resolved Mar 12, 2026, 08:58 AM UTC
- investigating Feb 27, 2026, 07:46 AM UTC
We are currently investigating this issue.
- monitoring Mar 02, 2026, 01:59 PM UTC
Polar Flow app Android hotfix version 7.35.1 released.
- monitoring Mar 05, 2026, 11:22 AM UTC
Polar Flow app Android hotfix version 7.35.2 released. This release includes additional fixes to the issue that prevented activity data from appearing correctly in the app. We've also made small enhancements to ensure everything keeps running smoothly.
- resolved Mar 12, 2026, 08:58 AM UTC
This incident has been resolved.
Minor February 5, 2026 Degraded performance in support.polar.com 3m support.polar.com
Started Feb 05, 2026, 01:22 PM UTC· resolved Feb 05, 2026, 01:26 PM UTC
- investigating Feb 05, 2026, 01:22 PM UTC
We are currently investigating this issue.
- investigating Feb 05, 2026, 01:25 PM UTC
We are continuing to investigate this issue.
- resolved Feb 05, 2026, 01:26 PM UTC
This incident has been resolved.
Notice January 8, 2026 Data transfer issue affecting Flow-to-AccessLink API partners on Jan 7th 74d 23h Polar API/3rd party sync
Started Jan 08, 2026, 08:55 AM UTC· resolved Mar 24, 2026, 08:32 AM UTC
- investigating Jan 08, 2026, 08:55 AM UTC
We are investigating a data transfer issue affecting Flow-to-AccessLink API partners. The issue began on January 7th at 07:00 UTC and continued until midnight. After midnight data transfer has worked normally. We will keep you updated on the investigation at status.polar.com. We apologize for the inconvenience and thank you for your patience.
- investigating Jan 09, 2026, 12:59 PM UTC
We are continuing to investigate the issue.
- monitoring Jan 20, 2026, 01:00 PM UTC
The fix has been deployed, and data consistency checks are in progress.
- resolved Mar 24, 2026, 08:32 AM UTC
This incident has been resolved.
Minor October 30, 2025 Issue in Team Pro data synchronization 4h 57m Polar Team Pro, Polar Team Pro mobile application
Started Oct 30, 2025, 08:58 AM UTC· resolved Oct 30, 2025, 01:56 PM UTC
- investigating Oct 30, 2025, 08:58 AM UTC
We are currently investigating why some customers are experiencing issues in data synchronization. Sync seems to work, but data is not available in web service. We apologize the trouble caused and thank you for your patience!
- resolved Oct 30, 2025, 01:56 PM UTC
This incident has been resolved.
Minor October 26, 2025 Slowness and sync problems caused by Daylight Saving Time 13h 49m Polar API/3rd party sync, Data transfer to MyFitnessPal, Data transfer to Strava, Data transfer to TrainingPeaks and 1 more
Started Oct 26, 2025, 06:14 AM UTC· resolved Oct 26, 2025, 08:03 PM UTC
- identified Oct 26, 2025, 06:14 AM UTC
Our servers are always experiencing extra high loads on the day that Daylight Saving Time starts or ends. This may show as slowness or synchronization failing altogether. Please try again later. Thank you for understanding!
- resolved Oct 26, 2025, 08:03 PM UTC
This incident has been resolved.
Major October 20, 2025 Strava and TrainingPeaks data transfer issues 1d 17h Data transfer to Strava, Data transfer to TrainingPeaks
Started Oct 20, 2025, 06:38 PM UTC· resolved Oct 22, 2025, 11:59 AM UTC
- investigating Oct 20, 2025, 06:38 PM UTC
We are experiencing data transfer issues between Polar Flow and Strava/TrainingPeaks . Data synchronization may be slower than normal or fail altogether. We will provide an update as soon as possible. All data is safe.
- monitoring Oct 20, 2025, 07:20 PM UTC
Issue has been identified in 3rd party services, we are monitoring the issue.
- monitoring Oct 20, 2025, 08:11 PM UTC
Data transfer to Strava is now operating normally
- resolved Oct 22, 2025, 11:59 AM UTC
This incident has been resolved.
Major October 7, 2025 Data transfer unstable 1h 25m Polar Flow web service, Polar Flow mobile application
Started Oct 07, 2025, 11:14 AM UTC· resolved Oct 07, 2025, 12:39 PM UTC
- identified Oct 07, 2025, 11:14 AM UTC
Our online services are currently experiencing a higher than normal amount of load, which may be causing synchronization to be slow, or to fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.
- resolved Oct 07, 2025, 12:39 PM UTC
This incident has been resolved.
Minor April 29, 2025 Services recovering from maintenance 4h 4m Polar Flow web service, Polar webstore, Polar Flow mobile application, Polar Beat mobile application and 14 more
Started Apr 29, 2025, 07:04 AM UTC· resolved Apr 29, 2025, 11:09 AM UTC
- monitoring Apr 29, 2025, 07:04 AM UTC
We have now performed the maintenance tasks and all services are back online. Services are still, however, recovering so you may experience for example slowness for a few hours. If you run into any issues, please try again a bit later.
- monitoring Apr 29, 2025, 10:15 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 29, 2025, 11:09 AM UTC
This incident has been resolved.
Major April 25, 2025 Partial outage in Polar online stores 269d 21h Polar webstore
Started Apr 25, 2025, 11:26 AM UTC· resolved Jan 20, 2026, 09:16 AM UTC
- monitoring Apr 25, 2025, 11:26 AM UTC
The login and registration function in all of Polar's online stores has been disabled for now. We are working on restoring this functionality, but meanwhile, it is safe to make purchases as a guest user without logging in.
- resolved Jan 20, 2026, 09:16 AM UTC
This incident has been resolved.
Major March 28, 2025 Logging in to services is not working 31m Polar Flow web service, Polar Flow mobile application, Polar Beat mobile application, account.polar.com and 4 more
Started Mar 28, 2025, 12:49 PM UTC· resolved Mar 28, 2025, 01:21 PM UTC
- investigating Mar 28, 2025, 12:49 PM UTC
We are currently experiencing an issue that prevents logging in to your Flow account and Beat app. In addition, AccessLink partners are unable to log in to admin tool, and Club and Team Pro customers may experience issues in logging in. We are doing our best to get the matter resolved as quickly as possible. We apologize for any trouble this causes you.
- resolved Mar 28, 2025, 01:21 PM UTC
Everything looking good again. Thanks for your patience!
Major February 26, 2025 Temporary break in all services 44m Polar Flow web service, Polar Flow mobile application, Polar Beat mobile application, account.polar.com and 11 more
Started Feb 26, 2025, 06:11 AM UTC· resolved Feb 26, 2025, 06:56 AM UTC
- investigating Feb 26, 2025, 06:11 AM UTC
We have a temporary service break in all our services. The estimated length is 15 minutes, and during this time it is not possible to use Polar services or sync your watches. We apologize for any inconvenience and will keep you updated on here.
- investigating Feb 26, 2025, 06:29 AM UTC
Unfortunately we are still experiencing a temporary service break in all our services. You may notice this as slowness, difficulty in signing in or syncing your device. We are working hard to get the services back to full speed.
- resolved Feb 26, 2025, 06:56 AM UTC
This incident has been resolved. Thanks for understanding!
Minor February 14, 2025 Delay in deleting certain Polar Accounts 10d 3h account.polar.com
Started Feb 14, 2025, 10:13 AM UTC· resolved Feb 24, 2025, 01:35 PM UTC
- investigating Feb 14, 2025, 10:13 AM UTC
We are experiencing a delay in the deletion process of requested and unused Polar accounts. This means that if you have requested to delete your Polar account, it will take a bit longer than the promised 30 days due to a technical issue. This technical issue does not affect our products and services in any other way. We apologize for any inconvenience this may cause you and will keep you updated here at status.polar.com.
- investigating Feb 21, 2025, 06:22 AM UTC
Unfortunately we are still experiencing a delay in the deletion process of requested and unused Polar accounts. We apologize for any inconvenience this may cause you and will keep you updated here at status.polar.com.
- resolved Feb 24, 2025, 01:35 PM UTC
This incident has been resolved.
Minor October 27, 2024 MyFitnessPal, Stava, Komoot and Training Peaks data transfer issues 13h 56m Data transfer to MyFitnessPal, Data transfer to Strava, Data transfer to TrainingPeaks, Data transfer to komoot
Started Oct 27, 2024, 04:06 PM UTC· resolved Oct 28, 2024, 06:02 AM UTC
- investigating Oct 27, 2024, 04:06 PM UTC
Data transfer between Polar Flow and MyFitnessPal, Stava, Komoot and Training Peaks is partially down. We are working on finding the root cause - updates to follow as soon as available. Rest assured all data is safe.
- investigating Oct 27, 2024, 04:08 PM UTC
We are continuing to investigate this issue.
- resolved Oct 28, 2024, 06:02 AM UTC
This incident has been resolved.