Polar incident

Logging in to services is not working

Resolved after 31 minutes, affecting Polar Flow web service and Polar Flow mobile application and 1 more, on March 28, 2025.

investigating Mar 28, 2025, 12:49 PM UTC

We are currently experiencing an issue that prevents logging in to your Flow account and Beat app. In addition, AccessLink partners are unable to log in to admin tool, and Club and Team Pro customers may experience issues in logging in. We are doing our best to get the matter resolved as quickly as possible. We apologize for any trouble this causes you.

Started: Mar 28, 2025, 12:49 PM UTC
Resolved: Mar 28, 2025, 01:21 PM UTC
Duration: 31m
Detected by Pingoru: Mar 28, 2025, 12:49 PM UTC

Affected components

Polar Flow web servicePolar Flow mobile applicationPolar Beat mobile applicationaccount.polar.comPolar Club mobile applicationPolar Team ProPolar Team Pro mobile applicationPolar API/3rd party sync

Update timeline

investigating Mar 28, 2025, 12:49 PM UTC

We are currently experiencing an issue that prevents logging in to your Flow account and Beat app. In addition, AccessLink partners are unable to log in to admin tool, and Club and Team Pro customers may experience issues in logging in. We are doing our best to get the matter resolved as quickly as possible. We apologize for any trouble this causes you.
resolved Mar 28, 2025, 01:21 PM UTC

Everything looking good again. Thanks for your patience!

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