Polar Outage History

Polar is up right now

Polar had 13 outages in the last 2 years totaling 8713h 48m of downtime — averaging 0.5 incidents per month.

There were 13 Polar outages since April 25, 2025 totaling 8713h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.polar.com

Minor September 15, 2026

Data Export Issue Affecting Some Customers

Detected by Pingoru
Sep 15, 2026, 08:51 AM UTC
Resolved
Sep 17, 2026, 10:39 AM UTC
Duration
2d 1h
Affected: account.polar.com
Timeline · 2 updates
  1. identified Sep 15, 2026, 08:51 AM UTC

    Some customers are currently unable to export their data from account.polar.com. Affected users do not receive the download email, and their export request remains in a pending state. We have identified the issue and are working to restore the service as quickly as possible. We will provide an update here once the issue has been resolved. We apologize for the inconvenience and appreciate your patience.

  2. resolved Sep 17, 2026, 10:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 19, 2026

MyFitnessPal data transfer issues

Detected by Pingoru
Jul 19, 2026, 04:29 PM UTC
Resolved
Jul 19, 2026, 07:42 PM UTC
Duration
3h 13m
Affected: Data transfer to MyFitnessPal
Timeline · 2 updates
  1. identified Jul 19, 2026, 04:29 PM UTC

    We are experiencing data transfer issues between Polar Flow and MyFitnessPal. Data synchronization may be slower than normal or fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.

  2. resolved Jul 19, 2026, 07:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 16, 2026

All Polar online services down

Detected by Pingoru
Jul 16, 2026, 08:17 AM UTC
Resolved
Jul 16, 2026, 01:48 PM UTC
Duration
5h 31m
Affected: Polar Flow web servicePolar Flow mobile applicationPolar Beat mobile applicationaccount.polar.comPolar Club mobile applicationPolar Team ProPolar Team Pro mobile applicationPolar GoFit web servicePolar GoFit mobile applicationPolar API/3rd party syncData transfer to MyFitnessPalData transfer to StravaData transfer to TrainingPeaksData transfer to komootData transfer to Nike
Timeline · 4 updates
  1. investigating Jul 16, 2026, 08:17 AM UTC

    Unfortunately all of our online services are down at the moment. We are actively working on resolving the issue and will post an update as soon as we have more news to share. All data is safe. Polar.com and support.polar.com continue to work normally, as does web store.

  2. monitoring Jul 16, 2026, 11:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 16, 2026, 12:10 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 16, 2026, 01:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 19, 2026

Polar web shops: add to shopping cart link is not working

Detected by Pingoru
May 19, 2026, 09:25 AM UTC
Resolved
May 19, 2026, 10:48 AM UTC
Duration
1h 23m
Affected: Polar webstore
Timeline · 2 updates
  1. investigating May 19, 2026, 09:25 AM UTC

    We are currently investigating this issue.

  2. resolved May 19, 2026, 10:48 AM UTC

    Polar webstore is back up again and it is possible to make purchases. Apologies for the inconvenience the downtime may have caused you.

Read the full incident report →

Major April 12, 2026

Strava data transfer issues

Detected by Pingoru
Apr 12, 2026, 06:05 PM UTC
Resolved
Apr 12, 2026, 07:39 PM UTC
Duration
1h 34m
Affected: Data transfer to Strava
Timeline · 2 updates
  1. investigating Apr 12, 2026, 06:05 PM UTC

    We are experiencing data transfer issues between Polar Flow and Strava. Data synchronization may be slower than normal or fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.

  2. resolved Apr 12, 2026, 07:39 PM UTC

    Issue over and data transfer works normally

Read the full incident report →

Minor February 27, 2026

Flow app Android 7.35.0 activity data synchronization issue

Detected by Pingoru
Feb 27, 2026, 07:46 AM UTC
Resolved
Mar 12, 2026, 08:58 AM UTC
Duration
13d 1h
Affected: Polar Flow mobile application
Timeline · 4 updates
  1. investigating Feb 27, 2026, 07:46 AM UTC

    We are currently investigating this issue.

  2. monitoring Mar 02, 2026, 01:59 PM UTC

    Polar Flow app Android hotfix version 7.35.1 released.

  3. monitoring Mar 05, 2026, 11:22 AM UTC

    Polar Flow app Android hotfix version 7.35.2 released. This release includes additional fixes to the issue that prevented activity data from appearing correctly in the app. We've also made small enhancements to ensure everything keeps running smoothly.

  4. resolved Mar 12, 2026, 08:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 5, 2026

Degraded performance in support.polar.com

Detected by Pingoru
Feb 05, 2026, 01:22 PM UTC
Resolved
Feb 05, 2026, 01:26 PM UTC
Duration
3m
Affected: support.polar.com
Timeline · 3 updates
  1. investigating Feb 05, 2026, 01:22 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 05, 2026, 01:25 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 05, 2026, 01:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 8, 2026

Data transfer issue affecting Flow-to-AccessLink API partners on Jan 7th

Detected by Pingoru
Jan 08, 2026, 08:55 AM UTC
Resolved
Mar 24, 2026, 08:32 AM UTC
Duration
74d 23h
Affected: Polar API/3rd party sync
Timeline · 4 updates
  1. investigating Jan 08, 2026, 08:55 AM UTC

    We are investigating a data transfer issue affecting Flow-to-AccessLink API partners. The issue began on January 7th at 07:00 UTC and continued until midnight. After midnight data transfer has worked normally. We will keep you updated on the investigation at status.polar.com. We apologize for the inconvenience and thank you for your patience.

  2. investigating Jan 09, 2026, 12:59 PM UTC

    We are continuing to investigate the issue.

  3. monitoring Jan 20, 2026, 01:00 PM UTC

    The fix has been deployed, and data consistency checks are in progress.

  4. resolved Mar 24, 2026, 08:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 30, 2025

Issue in Team Pro data synchronization

Detected by Pingoru
Oct 30, 2025, 08:58 AM UTC
Resolved
Oct 30, 2025, 01:56 PM UTC
Duration
4h 57m
Affected: Polar Team ProPolar Team Pro mobile application
Timeline · 2 updates
  1. investigating Oct 30, 2025, 08:58 AM UTC

    We are currently investigating why some customers are experiencing issues in data synchronization. Sync seems to work, but data is not available in web service. We apologize the trouble caused and thank you for your patience!

  2. resolved Oct 30, 2025, 01:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 26, 2025

Slowness and sync problems caused by Daylight Saving Time

Detected by Pingoru
Oct 26, 2025, 06:14 AM UTC
Resolved
Oct 26, 2025, 08:03 PM UTC
Duration
13h 49m
Affected: Polar API/3rd party syncData transfer to MyFitnessPalData transfer to StravaData transfer to TrainingPeaksData transfer to komoot
Timeline · 2 updates
  1. identified Oct 26, 2025, 06:14 AM UTC

    Our servers are always experiencing extra high loads on the day that Daylight Saving Time starts or ends. This may show as slowness or synchronization failing altogether. Please try again later. Thank you for understanding!

  2. resolved Oct 26, 2025, 08:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Strava and TrainingPeaks data transfer issues

Detected by Pingoru
Oct 20, 2025, 06:38 PM UTC
Resolved
Oct 22, 2025, 11:59 AM UTC
Duration
1d 17h
Affected: Data transfer to StravaData transfer to TrainingPeaks
Timeline · 4 updates
  1. investigating Oct 20, 2025, 06:38 PM UTC

    We are experiencing data transfer issues between Polar Flow and Strava/TrainingPeaks . Data synchronization may be slower than normal or fail altogether. We will provide an update as soon as possible. All data is safe.

  2. monitoring Oct 20, 2025, 07:20 PM UTC

    Issue has been identified in 3rd party services, we are monitoring the issue.

  3. monitoring Oct 20, 2025, 08:11 PM UTC

    Data transfer to Strava is now operating normally

  4. resolved Oct 22, 2025, 11:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 7, 2025

Data transfer unstable

Detected by Pingoru
Oct 07, 2025, 11:14 AM UTC
Resolved
Oct 07, 2025, 12:39 PM UTC
Duration
1h 25m
Affected: Polar Flow web servicePolar Flow mobile application
Timeline · 2 updates
  1. identified Oct 07, 2025, 11:14 AM UTC

    Our online services are currently experiencing a higher than normal amount of load, which may be causing synchronization to be slow, or to fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.

  2. resolved Oct 07, 2025, 12:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 25, 2025

Partial outage in Polar online stores

Detected by Pingoru
Apr 25, 2025, 11:26 AM UTC
Resolved
Jan 20, 2026, 09:16 AM UTC
Duration
269d 21h
Affected: Polar webstore
Timeline · 2 updates
  1. monitoring Apr 25, 2025, 11:26 AM UTC

    The login and registration function in all of Polar's online stores has been disabled for now. We are working on restoring this functionality, but meanwhile, it is safe to make purchases as a guest user without logging in.

  2. resolved Jan 20, 2026, 09:16 AM UTC

    This incident has been resolved.

Read the full incident report →