Workers recovered
Timeline · 1 update
- resolved Aug 14, 2026, 08:19 AM UTC
Workers recovered
Polar Software Outage History
Polar Software is up right nowPolar Software had 14 outages in the last 2 years totaling 10h 31m of downtime — averaging 0.6 incidents per month.
There were 14 Polar Software outages since October 20, 2025 totaling 10h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.
API recovered
Timeline · 1 update
- resolved Aug 14, 2026, 08:19 AM UTC
API recovered
Webhooks recovered
Timeline · 1 update
- investigating Aug 14, 2026, 07:36 AM UTC
Webhooks went down
API is unreachable
Affected: Sandbox (API)Sandbox (API)
Timeline · 3 updates
- investigating Jun 24, 2026, 07:13 AM UTC
Our API is currently unreachable, a fix is underway.
- resolved Jun 24, 2026, 07:36 AM UTC
Everything is back to normal
- resolved Jun 24, 2026, 08:00 AM UTC
Root cause was a FastAPI + OpenTelemetry incompatibility on the latest 0.137 version. We're investigating how this slipped through our rigorous deployment checks.
Checkout recovered
Timeline · 1 update
- investigating Jun 12, 2026, 02:27 PM UTC
Checkout went down
Dashboard can be slower
Affected: Sandbox (Workers)Sandbox (Webhooks)Sandbox (Dashboard)Sandbox (Dashboard)Sandbox (Workers)Sandbox (Webhooks)
Timeline · 3 updates
- investigating Jun 12, 2026, 02:26 PM UTC
Some parts of the merchant dashboard may be slower or fail to load as a consequence of our recent database issues. We're working to resolve this soon.
- investigating Jun 12, 2026, 02:26 PM UTC
Some parts of the merchant dashboard may be slower or fail to load as a consequence of our recent database issues. We've noticed that this is leading to slower processing and webhook delivery too. We're working to resolve this soon.
- resolved Jun 12, 2026, 04:30 PM UTC
Everything is back to normal.
Our database is currently u...
Affected: Production (Checkout)Sandbox (API)Sandbox (Checkout Page)Sandbox (Workers)Sandbox (Webhooks)Sandbox (Dashboard)Production (Checkout)Sandbox (Dashboard)Sandbox (API)Sandbox (Checkout Page)Sandbox (Workers)Sandbox (Webhooks)
Timeline · 3 updates
All services are unavailable
Affected: Production (Checkout)Sandbox (API)Sandbox (Checkout Page)Sandbox (Workers)Sandbox (Webhooks)Production (Checkout)Sandbox (API)Sandbox (Checkout Page)Sandbox (Workers)Sandbox (Webhooks)
Timeline · 2 updates
- investigating May 07, 2026, 02:10 AM UTC
Due to issues with our database provider, all services are currently unavailable. We're working with them to get this resolved as quickly as possible. We're sorry for the inconvenience.
- resolved May 07, 2026, 02:45 AM UTC
Everything is up and running again.
Login on the sandbox dashbo...
Affected: Sandbox (API)Sandbox (API)
Timeline · 1 update
- investigating Apr 29, 2026, 08:16 AM UTC
There is an issue with the email send out causing the 2 factor code to not be sent on the login page. We are investigating.
Certain tasks are delayed i...
Affected: Sandbox (Workers)Sandbox (Workers)
Timeline · 1 update
- resolved Apr 24, 2026, 01:07 PM UTC
Tasks are being processed timely again.
Ingested events are not sho...
Affected: Sandbox (Workers)Sandbox (Workers)
Timeline · 1 update
- resolved Apr 23, 2026, 05:31 PM UTC
System events are now showing up again.
Timeouts on the events inge...
Affected: Sandbox (API)Sandbox (API)
Timeline · 1 update
- resolved Apr 22, 2026, 09:52 AM UTC
Event ingestion working as expected again
Issue in tax calculations f...
Affected: Sandbox (API)Sandbox (API)
Timeline · 1 update
- resolved Apr 15, 2026, 01:00 PM UTC
Checkout links are functional but are returning 0 tax rate.
Degraded performance
Affected: Production (Checkout)Sandbox (API)Sandbox (Docs)Production (Checkout)Sandbox (API)Sandbox (Docs)
Timeline · 2 updates
- investigating Oct 20, 2025, 08:16 AM UTC
We're seeing degraded performance of our dashboard & checkout flows due to issues at our downstream hosting providers (Vercel & AWS). Webhooks and payment processing are not affected.
- resolved Oct 20, 2025, 12:16 PM UTC
Downstream issues appear to have been resolved or mitigated. We're still monitoring the issue until AWS & Vercel declare the issue fully resolved on their end.