Polar Software incident

Degraded performance

Minor Resolved View vendor source →

Polar Software experienced a minor incident on October 20, 2025 affecting Production (Checkout) and Sandbox (API) and 1 more component, lasting 4h. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 08:16 AM UTC
Resolved
Oct 20, 2025, 12:16 PM UTC
Duration
4h
Detected by Pingoru
Oct 20, 2025, 08:16 AM UTC

Affected components

Production (Checkout)Sandbox (API)Sandbox (Docs)

Update timeline

  1. investigating Oct 20, 2025, 08:16 AM UTC

    We're seeing degraded performance of our dashboard & checkout flows due to issues at our downstream hosting providers (Vercel & AWS). Webhooks and payment processing are not affected.

  2. resolved Oct 20, 2025, 12:16 PM UTC

    Downstream issues appear to have been resolved or mitigated. We're still monitoring the issue until AWS & Vercel declare the issue fully resolved on their end.