Polar Software experienced a minor incident on June 12, 2026 affecting Sandbox (Workers) and Sandbox (Webhooks) and 1 more component, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Sandbox (Workers)Sandbox (Webhooks)Sandbox (Dashboard)
Update timeline
- investigating Jun 12, 2026, 02:26 PM UTC
Some parts of the merchant dashboard may be slower or fail to load as a consequence of our recent database issues. We're working to resolve this soon.
- investigating Jun 12, 2026, 02:26 PM UTC
Some parts of the merchant dashboard may be slower or fail to load as a consequence of our recent database issues. We've noticed that this is leading to slower processing and webhook delivery too. We're working to resolve this soon.
- resolved Jun 12, 2026, 04:30 PM UTC
Everything is back to normal.