Polar Software experienced a major incident on May 7, 2026 affecting Production (Checkout) and Sandbox (API) and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Production (Checkout)Sandbox (API)Sandbox (Checkout Page)Sandbox (Workers)Sandbox (Webhooks)
Update timeline
- investigating May 07, 2026, 02:10 AM UTC
Due to issues with our database provider, all services are currently unavailable. We're working with them to get this resolved as quickly as possible. We're sorry for the inconvenience.
- resolved May 07, 2026, 02:45 AM UTC
Everything is up and running again.