Polar Software experienced a minor incident on June 24, 2026 affecting Sandbox (API) and Sandbox (API), lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Sandbox (API)Sandbox (API)
Update timeline
- investigating Jun 24, 2026, 07:13 AM UTC
Our API is currently unreachable, a fix is underway.
- resolved Jun 24, 2026, 07:36 AM UTC
Everything is back to normal
- resolved Jun 24, 2026, 08:00 AM UTC
Root cause was a FastAPI + OpenTelemetry incompatibility on the latest 0.137 version. We're investigating how this slipped through our rigorous deployment checks.