PointClickCare incident

W29 Data Relay Service Disruption

Minor Resolved View vendor source →

PointClickCare experienced a minor incident on May 1, 2026 affecting Data Relay and User Account Provisioning (UAP) (WWW29), lasting 10m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2026, 05:25 PM UTC
Resolved
May 01, 2026, 05:36 PM UTC
Duration
10m
Detected by Pingoru
May 01, 2026, 05:25 PM UTC

Affected components

Data RelayUser Account Provisioning (UAP) (WWW29)

Update timeline

  1. investigating May 01, 2026, 05:25 PM UTC

    PointClickCare is investigating an issue causing Data Relay service disruptions for all W29 customers . The disruption has caused a delay in scheduled data extracts since 11am ET. Our teams are working on resolution, and further updates will follow