PointClickCare incident

National Care Collaboration Network Service Disruption

Major Resolved View vendor source →

PointClickCare experienced a major incident on August 4, 2026 affecting Behavioral Health Treatment and Referral Platform and Behavioral Health Treatment and Referral Platform (Behavioral Health Treatment and Referral Platform) and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2026, 03:08 PM UTC
Resolved
Aug 04, 2026, 03:23 PM UTC
Duration
14m
Detected by Pingoru
Aug 04, 2026, 03:08 PM UTC

Affected components

Behavioral Health Treatment and Referral PlatformBehavioral Health Treatment and Referral Platform (Behavioral Health Treatment and Referral Platform)National Care Collaboration NetworkNational Care Collaboration Network (National Care Collaboration Network)

Update timeline

  1. identified Aug 04, 2026, 03:08 PM UTC

    PointClickCare is investigating a service disruption affecting the National Care Collaboration Network, further updates to follow.