PointClickCare incident

ISO-E Performance Degradation

Minor Resolved View vendor source →

PointClickCare experienced a minor incident on July 5, 2026 affecting Senior Care EHR Application and User Account Provisioning (UAP) (ISO-E), lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 05, 2026, 02:46 AM UTC
Resolved
Jul 05, 2026, 03:53 AM UTC
Duration
1h 6m
Detected by Pingoru
Jul 05, 2026, 02:46 AM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (ISO-E)

Update timeline

  1. investigating Jul 05, 2026, 02:46 AM UTC

    We are investigating an issue causing performance degradation to ISO-E as of approximately 10:20 PM EST, further updates to follow.