PointClickCare experienced a minor incident on June 30, 2026 affecting National Care Collaboration Network and National Care Collaboration Network (National Care Collaboration Network) and 1 more component, lasting 1d 20h. The incident has been resolved; the full update timeline is below.
Affected components
National Care Collaboration NetworkNational Care Collaboration Network (National Care Collaboration Network)PAC Management IQPAC Management IQ (PAC Management - US)
Update timeline
- investigating Jun 30, 2026, 04:37 PM UTC
We are investigating a delay in transmitting SNF ADT encounters data, details to follow
- monitoring Jun 30, 2026, 05:02 PM UTC
We have resolved the root cause of the issue, encounters data is flowing through now and may take some time to be delivered. Updates to come