PointClickCare experienced a major incident on June 29, 2026 affecting Senior Care EHR Application and User Account Provisioning (UAP) (WWW25), lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Senior Care EHR ApplicationUser Account Provisioning (UAP) (WWW25)
Update timeline
- investigating Jun 29, 2026, 08:30 PM UTC
We are investigating an issue causing the W25 environment to have increased latency/unavailability as of approximately 4:05 PM EST, service to be restored shortly.