PointClickCare incident

Senior Care EHR Reporting Disruption

Major Resolved View vendor source →

PointClickCare experienced a major incident on June 11, 2026 affecting Senior Care EHR Application and User Account Provisioning (UAP) (ISO-E) and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2026, 01:04 AM UTC
Resolved
Jun 11, 2026, 02:24 AM UTC
Duration
1h 19m
Detected by Pingoru
Jun 11, 2026, 01:04 AM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (ISO-E)User Account Provisioning (UAP) (ISO-B)User Account Provisioning (UAP) (ISO-H)User Account Provisioning (UAP) (ISO-L)User Account Provisioning (UAP) (ISO-S)User Account Provisioning (UAP) (ISO-G)User Account Provisioning (UAP) (WWW20)User Account Provisioning (UAP) (WWW23)User Account Provisioning (UAP) (WWW31)

Update timeline

  1. investigating Jun 11, 2026, 01:04 AM UTC

    We are currently investigating an issue affecting Senior Care EHR Reporting as of 8:05 PM EST. Customers may experience errors when attempting to generate reports. We will share updates as they become available.

  2. investigating Jun 11, 2026, 01:31 AM UTC

    We are investigating an issue causing Senior Care EHR Reporting Full Disruption in the environments as of approximately 8:05 PM EST, further updates to follow.