PointClickCare incident

W21 Senior Care EHR Performance Degradation

Minor Resolved View vendor source →

PointClickCare experienced a minor incident on June 10, 2026 affecting Senior Care EHR Application and User Account Provisioning (UAP) (WWW21), lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2026, 06:47 PM UTC
Resolved
Jun 10, 2026, 07:57 PM UTC
Duration
1h 10m
Detected by Pingoru
Jun 10, 2026, 06:47 PM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (WWW21)

Update timeline

  1. identified Jun 10, 2026, 06:47 PM UTC

    We are investigating an issue causing performance degradation to W21 as of 2:00 pm EST, further updates to follow