PointClickCare incident

Secure File Exchange Onborading Degradation

Minor Resolved View vendor source →

PointClickCare experienced a minor incident on June 2, 2026 affecting Secure File Exchange and Secure File Exchange (eMar Backup Delivery - US) and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2026, 09:08 PM UTC
Resolved
Jun 02, 2026, 09:46 PM UTC
Duration
37m
Detected by Pingoru
Jun 02, 2026, 09:08 PM UTC

Affected components

Secure File ExchangeSecure File Exchange (eMar Backup Delivery - US)Secure File Exchange (eMAR Backup Delivery - CDN)

Update timeline

  1. investigating Jun 02, 2026, 09:08 PM UTC

    We are investigating a degradation to Secure File Exchange onboarding as of 16:00 PM EST, further updates to follow