PointClickCare incident

Performance Degradation

Minor Resolved View vendor source →

PointClickCare experienced a minor incident on May 28, 2026 affecting Senior Care EHR Application and User Account Provisioning (UAP) (ISO-E) and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 05:52 PM UTC
Resolved
May 28, 2026, 06:32 PM UTC
Duration
40m
Detected by Pingoru
May 28, 2026, 05:52 PM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (ISO-E)User Account Provisioning (UAP) (ISO-B)User Account Provisioning (UAP) (ISO-H)User Account Provisioning (UAP) (ISO-L)User Account Provisioning (UAP) (ISO-S)User Account Provisioning (UAP) (ISO-G)User Account Provisioning (UAP) (WWW19)User Account Provisioning (UAP) (WWW20)User Account Provisioning (UAP) (WWW21)

Update timeline

  1. investigating May 28, 2026, 05:52 PM UTC

    We have investigating an issue causing timeouts for some customers located in North eastern US when attempting to sign into the Senior Care EHR platform.