PointClickCare incident

Chart Advisor and Resident Status Disruption

Minor Ongoing View vendor source →

PointClickCare is currently experiencing a minor incident affecting Senior Care EHR Application and User Account Provisioning (UAP) (WWW60) and 1 more component, which began 1h ago. The vendor's full update timeline is below.

Started
May 20, 2026, 11:01 PM UTC
Resolved
Ongoing
Duration
● 1h 8m
Detected by Pingoru
May 20, 2026, 11:01 PM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (WWW60)User Account Provisioning (UAP) (ISO-E)User Account Provisioning (UAP) (ISO-B)User Account Provisioning (UAP) (ISO-H)User Account Provisioning (UAP) (ISO-L)User Account Provisioning (UAP) (ISO-S)User Account Provisioning (UAP) (ISO-G)User Account Provisioning (UAP) (WWW19)User Account Provisioning (UAP) (WWW20)

Update timeline

  1. investigating May 20, 2026, 11:01 PM UTC

    We are investigating an issue affecting customers using Chart Advisor and Resident Status products. This does not effect underlying data or other functionality. Updates to follow.