PointClickCare incident

Chart Advisor and Resident Status Disruption

Minor Resolved View vendor source →

PointClickCare experienced a minor incident on May 20, 2026 affecting Senior Care EHR Application and User Account Provisioning (UAP) (WWW60) and 1 more component, lasting 14h 20m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 11:01 PM UTC
Resolved
May 21, 2026, 01:21 PM UTC
Duration
14h 20m
Detected by Pingoru
May 20, 2026, 11:01 PM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (WWW60)User Account Provisioning (UAP) (ISO-E)User Account Provisioning (UAP) (ISO-B)User Account Provisioning (UAP) (ISO-H)User Account Provisioning (UAP) (ISO-L)User Account Provisioning (UAP) (ISO-S)User Account Provisioning (UAP) (ISO-G)User Account Provisioning (UAP) (WWW19)User Account Provisioning (UAP) (WWW20)

Update timeline

  1. investigating May 20, 2026, 11:01 PM UTC

    We are investigating an issue affecting customers using Chart Advisor and Resident Status products. This does not effect underlying data or other functionality. Updates to follow.