PointClickCare experienced a major incident on May 18, 2026 affecting Performance Insights and Performance Insights (Performance Insights - US) and 1 more component, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Performance InsightsPerformance Insights (Performance Insights - US)Performance Insights (Performance Insights - CDN)
Update timeline
- identified May 18, 2026, 05:47 PM UTC
Some users may experience intermittent delays or be unable to access Performance Insights. We are working with our service partner toward resolution. Updates to follow.