PointClickCare experienced a major incident on May 18, 2026 affecting PAC Management and PAC Management (PAC Management - US), lasting 4h 20m. The incident has been resolved; the full update timeline is below.
Affected components
PAC ManagementPAC Management (PAC Management - US)
Update timeline
- investigating May 18, 2026, 04:41 PM UTC
We are investigating an issue where some customers are unable to access. Updates to follow.
- identified May 18, 2026, 05:48 PM UTC
Some users may experience intermittent delays or be unable to access the PAC Management module. We are working with our third-party service partner toward resolution. Updates to follow.