PointClickCare incident

DG2 Order Entry Service Disruption

Minor Resolved View vendor source →

PointClickCare experienced a minor incident on May 12, 2026 affecting Senior Care EHR Application and User Account Provisioning (UAP) (WWW60) and 1 more component, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 02:05 AM UTC
Resolved
May 12, 2026, 05:13 AM UTC
Duration
3h 8m
Detected by Pingoru
May 12, 2026, 02:05 AM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (WWW60)User Account Provisioning (UAP) (WWW21)User Account Provisioning (UAP) (WWW22)User Account Provisioning (UAP) (WWW24)User Account Provisioning (UAP) (WWW26)User Account Provisioning (UAP) (WWW28)User Account Provisioning (UAP) (WWW30)

Update timeline

  1. investigating May 12, 2026, 02:05 AM UTC

    We are investigating an issue affecting Order Entry in the DG2 environment as of approximately 9:01 PM EST. Further updates to follow.