PointClickCare incident

DG2 Order Entry Service Disruption

Minor Ongoing View vendor source →

PointClickCare is currently experiencing a minor incident affecting Senior Care EHR Application and User Account Provisioning (UAP) (WWW60) and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
May 12, 2026, 02:05 AM UTC
Resolved
Ongoing
Duration
● 1h 47m
Detected by Pingoru
May 12, 2026, 02:05 AM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (WWW60)User Account Provisioning (UAP) (WWW21)User Account Provisioning (UAP) (WWW22)User Account Provisioning (UAP) (WWW24)User Account Provisioning (UAP) (WWW26)User Account Provisioning (UAP) (WWW28)User Account Provisioning (UAP) (WWW30)

Update timeline

  1. investigating May 12, 2026, 02:05 AM UTC

    We are investigating an issue affecting Order Entry in the DG2 environment as of approximately 9:01 PM EST. Further updates to follow.