PointClickCare incident

Senior Care EHR Access Disruption

Major Resolved View vendor source →

PointClickCare experienced a major incident on May 11, 2026 affecting Senior Care EHR Application and User Account Provisioning (UAP) (WWW60) and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 01:51 AM UTC
Resolved
May 11, 2026, 02:27 AM UTC
Duration
35m
Detected by Pingoru
May 11, 2026, 01:51 AM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (WWW60)User Account Provisioning (UAP) (ISO-E)User Account Provisioning (UAP) (ISO-B)User Account Provisioning (UAP) (ISO-H)User Account Provisioning (UAP) (ISO-L)User Account Provisioning (UAP) (ISO-S)User Account Provisioning (UAP) (ISO-G)User Account Provisioning (UAP) (WWW19)User Account Provisioning (UAP) (WWW20)

Update timeline

  1. investigating May 11, 2026, 01:51 AM UTC

    We are investigating an issue with one of our vendors that is causing some users to experience network-access difficulties on the Senior Care EHR platform as of approximately 8:30 PM EST. Further updates to follow.