PointClickCare incident

Senior Care EHR Access Disruption

Major Resolved View vendor source →

PointClickCare experienced a major incident on May 11, 2026 affecting Senior Care EHR Application and User Account Provisioning (UAP) (WWW60) and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 01:51 AM UTC
Resolved
May 11, 2026, 02:27 AM UTC
Duration
35m
Detected by Pingoru
May 11, 2026, 01:51 AM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (WWW60)User Account Provisioning (UAP) (ISO-E)User Account Provisioning (UAP) (ISO-B)User Account Provisioning (UAP) (ISO-H)User Account Provisioning (UAP) (ISO-L)User Account Provisioning (UAP) (ISO-S)User Account Provisioning (UAP) (ISO-G)User Account Provisioning (UAP) (WWW19)User Account Provisioning (UAP) (WWW20)User Account Provisioning (UAP) (WWW21)User Account Provisioning (UAP) (WWW22)User Account Provisioning (UAP) (WWW23)User Account Provisioning (UAP) (WWW24)User Account Provisioning (UAP) (WWW25)User Account Provisioning (UAP) (WWW26)User Account Provisioning (UAP) (WWW27)User Account Provisioning (UAP) (WWW28)User Account Provisioning (UAP) (WWW29)User Account Provisioning (UAP) (WWW30)User Account Provisioning (UAP) (WWW31)User Account Provisioning (UAP) (WWW32)User Account Provisioning (UAP) (WWW61)

Update timeline

  1. investigating May 11, 2026, 01:51 AM UTC

    We are investigating an issue with one of our vendors that is causing some users to experience network-access difficulties on the Senior Care EHR platform as of approximately 8:30 PM EST. Further updates to follow.