PointClickCare incident

Senior Care EHR Availability Outage

Major Resolved View vendor source →

PointClickCare experienced a major incident on May 10, 2026 affecting Senior Care EHR Application and Care Insights and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2026, 11:01 AM UTC
Resolved
May 10, 2026, 11:18 AM UTC
Duration
16m
Detected by Pingoru
May 10, 2026, 11:01 AM UTC

Affected components

Senior Care EHR ApplicationCare InsightsCare Insights (Care Insights - US)ChartPic Mobile AppChartPic Mobile App (ChartPic Mobile App)Companion Mobile AppCompanion Mobile App (Companion Mobile App)Data RelayEHR for Practice GroupsEHR for Practice Groups (EHR for Practice Groups)

Update timeline

  1. investigating May 10, 2026, 11:01 AM UTC

    We are investigating an issue causing multiple services to be unavailable across the Senior Care EHR platform as of approximately 6:12 AM EST. Further updates to follow.