PointClickCare incident

Login Issue for National Care Collaboration Network

Minor Resolved View vendor source →

PointClickCare experienced a minor incident on September 8, 2026 affecting Behavioral Health Treatment and Referral Platform and Behavioral Health Treatment and Referral Platform (Behavioral Health Treatment and Referral Platform) and 1 more component, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2026, 07:20 PM UTC
Resolved
Sep 08, 2026, 09:51 PM UTC
Duration
2h 30m
Detected by Pingoru
Sep 08, 2026, 07:20 PM UTC

Affected components

Behavioral Health Treatment and Referral PlatformBehavioral Health Treatment and Referral Platform (Behavioral Health Treatment and Referral Platform)National Care Collaboration NetworkNational Care Collaboration Network (National Care Collaboration Network)PAC Management IQPAC Management IQ (PAC Management - US)

Update timeline

  1. investigating Sep 08, 2026, 07:20 PM UTC

    We are investigating a partial service disruption that may prevent some users from logging into the National Care Collaboration Network. Not all users are affected. We will provide another update as soon as we have more information.

  2. identified Sep 08, 2026, 09:01 PM UTC

    The issue has been identified. We will provide another update when the issue is resolved.