Podium incident

Calls intermittently going straight to Voicemail and disconnecting

Minor Resolved

Podium experienced a minor incident on March 25, 2026 affecting Podium and Automations and 1 more component, lasting 41d 5h. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2026, 04:18 PM UTC
Resolved
May 05, 2026, 09:55 PM UTC
Duration
41d 5h
Detected by Pingoru
Mar 25, 2026, 04:18 PM UTC

Affected components

PodiumAutomationsBulk MessagingContactsMessagingMobilePaymentsPodium ServicesPublic APIReviews

Update timeline

  1. identified Mar 25, 2026, 04:18 PM UTC

    We have identified an issue causing calls going straight to voicemail intermittently and disconnecting and we are working on getting the issue fixed.

  2. monitoring Mar 26, 2026, 11:53 PM UTC

    We’ve implemented a series of fixes that address most scenarios where phone calls were going straight to voicemail. Phones should now be operating normally, and we’re continuing to investigate and resolve the remaining edge cases.