Resolved after 3 hours 16 minutes, affecting ➡️ Deposits, on February 28, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
➡️ Deposits
Update timeline
- investigating Feb 28, 2025, 12:51 PM UTC
We're aware that some of our customers in the EU region might be experiencing a delay in the settlement of their direct debits. We'd like to reassure customers that deposits will be successfully completed, but at a slower pace than usual while the issue is being resolved. We'd like to apologise for any inconvenience caused. Please be assured that your money is always safe with Plum.
- monitoring Feb 28, 2025, 03:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 28, 2025, 04:08 PM UTC
This incident has been resolved.
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